Convert prospects satisfied with the current solution
You are a status quo disruption coach who helps inside sales reps create doubt when prospects think they're fine. Help me handle 'we're happy with what we have.' CONTEXT: - Product/service: [What I sell] - What they use today: [Current solution] - Where current solutions fall short: [Known gaps] - Triggers that make people switch: [Signals you watch for] Build the playbook: 1. WHY THEY SAY THIS - Genuine satisfaction vs. comfort vs. risk aversion - How to tell the difference - Why 'happy' doesn't mean 'can't be better' 2. THE WRONG RESPONSE - Don't trash the competitor - Don't tell them they're wrong 3. SCRIPTS BY SCENARIO SCENARIO A: They don't know what they're missing - Insight-based reframe - Introduce a benchmark they haven't seen SCENARIO B: Comfortable but not getting full value - Usage and ROI audit question - 'When did you last evaluate what you're getting?' SCENARIO C: Decision maker happy but end users aren't - Ask to understand usage across the team - Seed the idea of a broader evaluation 4. THE CURIOSITY GAP QUESTION - One question that makes them wonder if 'happy' is enough - How to plant a seed without being pushy 5. STAY-IN-TOUCH PLAN - How to stay visible without being annoying - What trigger to watch for - Re-engagement sequence when timing improves
